Following yet another recent decision by the Local Government and Social Care Ombudsman on a failure by Norfolk County Council to provide proper services to those people in need, the Council has now to publicly make available its performance on Special Educational Needs.
Norfolk County Council Liberal Democrat Tim Adams said, “We have for some time now highlighted this issue to the Conservative administration, so I welcome that the Ombudsman is forcing the council to come clean.”
“The Local Government Ombudsman has been consistently finding against the Council for how it provides these services to children with special educational needs, and their families, who are both being impacted dreadfully by the delays to EHCPs."
The Council has also had the second highest number of adult social care complaints in the country lodged with watchdogs in the past year.”
“The Council’s recent report of its complaints showed that the number of complaints relating to Adult Social Services alone had increased from 486 to 529, an 8.8% increase from last year. The Council has also had two “special visits” from senior figures from the Ombudsman which would not have happened if the Council had been performing well.”
“We regularly hear from residents with disabilities that they have lost all respect for the Council because of the way they are being treated. We are not surprised. It is difficult to see how the Council could win back this respect without a massive change in culture and approach.”
The Cabinet report on the Ombudsman is here (page 134) - https://norfolkcc.cmis.uk.com/norfolkcc/Meetings/tabid/128/ctl/ViewMeetingPublic/mid/496/Meeting/1666/Committee/169/Default.aspx